Complaints — SOTHIS

Placeholder page — do not publish as is. The complaints procedure and any references to out-of-court dispute resolution schemes must be confirmed precisely by whoever handles SOTHIS's compliance, consistent with IVASS Regulation no. 24/2008 as amended. Do not state timeframes, addresses or bodies without having verified them: inaccurate information here would affect the client's actual rights. This English page is a translation for convenience only; the Italian version is the legally valid one.

Who to contact first

A complaint regarding intermediation activity should first be addressed to SOTHIS S.r.l., specifying the policyholder's/insured's details, the policy or file number, and a description of the facts — dedicated address and channel to be confirmed (e.g. a specific email or PEC for complaints, distinct from the general PEC).

If the response is unsatisfactory

If no response is received, or the response is unsatisfactory, within the statutory timeframes, the complaint can be submitted to IVASS following the procedure published on ivass.it — exact timeframes and forms to be added here once confirmed.

Other dispute resolution schemes

Indicate here, if applicable to SOTHIS, any competent out-of-court insurance dispute resolution body, with its official contact details.